melindaolajos's profile

Marcheur

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1 message(s)

Wifi promo

Hi, I just received my order confirmation for hey! Internet. During the order process, the offer indicated €29/month and free installation. However, my confirmation email says €39/month with €29/month only until the end of the promotional period, and it also mentions €32 installation fees. Could you please confirm that my subscription is €29/month for life and explain why I am being charged the €32 installation fee? Thank you!

Promeneur expérimenté

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453 Messages

Hello @melindaolajos ,

If you let things be as they are, you will pay for what you didn't ask for.

Remember you may retract with no fee within fourteen days after you placed your order.

After that, it too late and you will be stucked with the wrong contract...

Yours truly,

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