Umbra's profile

Umbra

Marcheur

 • 

2 Berichten

lost sim card not yet activated

Hello All,

 

I ordered a sim card but B-Post lost it and I did not received or activated it. I tried again to order a new one online, but the process it's stuck now that I have already subscribed once. The free contact number is not working and I cannot unlock the situation. How should I do?

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Rizlaine

+ nog 18

Community Manager

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1.9K Berichten

Hello @Umbra 

That’s not great 🙃

Don’t worry, it’s normal that you can’t make the same request online again. You can contact us directly via chat, WhatsApp, or our Facebook and Instagram pages. We will do what is needed to send you a new SIM card as soon as possible.

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U
Umbra

Marcheur

 • 

2 Berichten

I just received an email from B-Post that they lost the sim, so I have received nothing.

 

for the call center ctually there s no way to call them with a non belgian number or they do not reply on the free number. 

 

Can you suggest me the whatsapp number to contact?

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